Austin - 512-436-8222 | Houston - 713-270-8112
FAQ 2018-07-23T22:40:24+00:00


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Most Frequently Asked Questions

Q: Is gratuity included?

We always add 20% gratuity to every reservation. Anything extra is based upon your discretion.

Q: What method of payment do you accept?

We accept all major credit cards, cash, and ride vouchers.

Q: What is your policy for wait time?

Complimentary grace period time table:
– 15 minute grace period for all hotel and residences pickups
– 15 minute grace period for private aviation arrival pickups (Domestic & International)
– 30 minute grace period for domestic arrival pickups
– 1 hour grace period for international arrival pickups

Going over the grace period will result in additional charges which will be based on the hourly rate of the type of vehicle reserved.

Q: What is the cancellation policy?

You can cancel any reservation up to 4 hours of the pickup time for a full refund. Anything after that will be deemed a late cancellation and you will still be obligated to pay the total amount.

Q: What is your smoking policy?

Under the state law you cannot smoke in any of our vehicles. (NO EXCEPTIONS). Our vehicles are a smoke free environment.

Q: What is your lost and found policy?

We are not responsible for any baggage, valuables, or personal belongings left behind by passengers in the vehicle. However, please contact us if

you think that you have left something in one of our vehicles. If we find something we keep it in our lost & found for up to 30 days and then we properly disperse of it as we see fit.

Q: Does the company provide car seats for kids? And if so then what is the charge?

Complimentary NHTSA highly rated infant, toddler, and booster seats are available upon request.

Q: If I pay by credit card is there a processing fee?

There will be an extra 3% processing fee added to the final amount if payed by credit card.

Q: What is your insurance policy limits?

We carry a limited liability policy coverage of up to $1.5 million

Q: Are you an accredited transportation company?

We are fully licensed and certified by all local municipality requirement.

Q: Does provide transportation services anywhere else?

Yes. We provide our clients with the same level of high end service on all state of Texas.

Q: Can I call for a vehicle right away?

Yes. We can have a vehicle at your desired location within 1 hour.

Q: How do I set up a house account to take advantage of the 15% discount on all rides?

Fill out the quick form and one of our account executive will be promptly in contact with you to custom tailor your account to best suit your needs.

Q: What is a billable NO SHOW?

If you do not show up to your reservation you will be charged for the total amount.

Q: How will I know that my car has arrived?

Your reserved vehicle will always be on location 15 minutes prior to your reservation time. At which time the driver will text you that he is there.